How do physicians choose an outsourced medical billing provider?

The best way to choose a medical billing service is to understanding the needs of your practice. After that check the accuracy and the amount of time they take for claims filing and the collection percentage.

Accuracy, timeliness and collection percentage.

Accuracy – How accurate are the claims that are going out. Do they go to the right insurance company? Do they contain all of the information necessary for payment? Do the payments go to the right lock box or bank account? Who is responsible for errors? What kinds of reports are available? Often known as slicing and dicing, what kind of accurate reporting can the vendor supply that can help the practice with productivity, planning, forecasting, etc.

Timeliness – How quickly does the information provided by the practice get turned around? What is the process for handling claims denied for timely filing? This is usually a negotiation to determine who is at fault when this happens. Making sure these terms are fair to the client as well as the vendor is key here. How soon are reports available for the practice? (Daily, weekly, hourly) How quick is the response to questions, issues, requests. How available is the vendor?

Collection percentage – Who does claim follow up? Who works denials? Percentage of clean claims that go out? How much is collected on the billed dollar? How much work does the practice do to resolve the AR and how much is taken care of by the billing company?

These are common concerns when shopping for a billing company.

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